The Importance of Having a Support Team at Online Casinos

Before you register for the casino online, check its customer service. Online casinos usually offer their players contact by email or phone and in the FAQ section. The best casinos will also offer online chat.

In some online casinos customer service is available in Russian. Communicate with others in English or other popular languages. Consultants also often use translators.

Customer service is important in any company, including online gaming casinos. If you have any questions or problems during the game (and they will surely be), it is better to play at the casino with accessible and friendly customer support. Before registering at a casino, check the available customer support options.


How to get help and deal with a problem with online casino games.

What should you look for when it comes to servicing online casino games? Basic forms of contact with players, such as correspondence or email, are available in every casino. In addition, many of them use the email addresses of individual departments so that you can directly contact the staff responsible for a particular case. Online casinos also provide frequently asked questions (FAQ) pages.

This way, you can find an answer to your question without having to contact support. Some online casinos slot machines meet the needs of players by providing 24-hour toll-free phone lines and online chat in different languages.

Although they are still few, there are quite a few establishments on the market that also offer customer service in Russian. You can even say that all online casinos are trying to please the Russian-speaking player. Most often you can contact a Russian speaking consultant by e-mail or online chat, less often by phone.

However, English is still the most popular language used at online casinos. Customer support is also often available in other popular languages such as German, French or Spanish. If you are unable to communicate freely in any of these languages, nothing is lost. The consultants at many casinos use interpreters to help them communicate with you.

How does online casino customer service work?


Online casinos are virtual companies that do not have an office to receive visitors to answer questions or receive complaints there. For this reason, it is very important that they do not act as anonymous companies and offer their players to contact a reliable and always available customer service team. So that if there are any problems with the casino games, they can be solved.

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Customer service is often called tech support, and online casinos should provide clear information on how to contact customer service. The industry standard is phone and email customer service, and many online casinos have toll-free phone numbers for players in the most important countries where they provide services.

Most major online casinos also offer live chat so you can contact customer service 24 hours a day. The support staff will answer all questions from current or future players.

Testing customer service is a great way to determine if online casinos are trustworthy. So gambling is good, but remember to be vigilant. In case of which you should be able to ask for help and get it at the time of filing a complaint.

How to organize a support service at online casinos

Online casino staff play a very important role in creating a common image of the platform. One of the main departments of the company is the customer support office. Let’s see how to create an effective customer support service to meet the needs of casino users.

1. Hire professionals

It is important to create a professional team of customer support specialists. They must have the necessary knowledge, respond quickly to questions and complaints and treat clients with respect. Among the key elements of a quality support service are its effectiveness and positive attitude. Experts must be able to answer any questions that arise and solve problems and difficulties that players may face.

2. Provide different ways of communication

Online casinos should offer players various options for contacting support: contact email, phone number and online chat. Moreover, it is better to prepare a special communication form, which will be available on the site to facilitate communication. Also call centers and online chat operators should provide instant answers so that players who need a quick solution do not have to wait too long.

This is interesting: How do I open an online casino?

3. Provide a 24-hour daily connection

All proposed ways to contact the support team should guarantee 24/7 availability. Typically, service desk operators work 8-hour shifts, and there are specialists who respond to emergency situations.

4. Offer support in several languages

The more languages the support team knows, the better. The experts should speak international English, as well as several other languages, depending on the target audience and the markets in which they operate.

5. Develop detailed T&C and FAQs

In some casinos the support team redirects players to the terms and conditions or frequently asked questions pages, even if these sections do not provide enough information. These online casino pages must include detailed information about the platform policy and answers to questions that players normally have. For example, the sections should provide all the necessary details on slot mechanics, bonuses, betting requirements and RTP, so that the player will not need to contact the support team to obtain this information. This will save a lot of time for both players and customer support operators.

In addition, it is important to provide a description of the basic rules for depositing and withdrawing funds, as well as solutions to simple problems, so that in some cases players can cope with difficulties themselves.

The importance of casino customer support should not be underestimated, as a professional team of employees is one of the elements to retain users and a way to make the gaming platform more attractive and popular.


European Roulette Rules

European Roulette Rules

The rules of European roulette are identical to those of French roulette, with the only difference that in European roulette it is common to use terminology in English. Otherwise, the rules are very similar.

First of all, the roulette player must understand the purpose of the game: to guess the number that will fall out on the wheel. One of the 37.

Buying chips


Where does the European roulette game begin? First of all, with the purchase of chips at the casino. Unlike American roulette, the game of European roulette uses casino price tags (Cash), not colored chips of a certain color for each player (Wheel Chips). The use of European roulette chips slightly lengthens the game, as the croupier spends more time sorting them and remembering which bet was accepted. But this problem has been solved by limiting the number of players at the roulette table. As a rule, there are no more than eight of them.

At the European roulette table, the player can change their chips at the dealer to chips of more or less value. Cash for playing European roulette at a land-based casino is not accepted, as well as chips from another casino.

European roulette table selection

If you are in a large casino where there are several roulette tables for playing European roulette, you should pay attention to the limits of the roulette table. The roulette limit is the established casino limit for the minimum and maximum bet of a player per rotation. The betting limits are indicated on a special table, which is located on the gaming table. Bets placed below or above the roulette limit do not participate in the draw and are returned to the player.

And once again, I draw your attention to the fact that European roulette is roulette with one zero. So look at the roulette wheel before you sit at the game table. If you confuse tables with European and French roulette, you won’t feel a big difference. But if you sit at a table with American roulette, you’re gonna lose. The advantage of the casino in American roulette is twice as high as in European or French roulette.

European roulette betting

Europe Roulette Types

So, you bought the chips, chose the table and sat down to play European roulette. Now you have to bet on the game. Bets (internal, external or oral) are accepted only after the croupier’s words: “Place your bets”. Players can place bets – to place chips on the playing field – alone or with the help of the dealer. To do this, just declare the name of the bets and move the chips on the playing field to the dealer. The dealer will take the chips and put them exactly in the place on the playing field, which you specify, calling the bet. Be careful, if you do not accurately or clearly articulate (name) the bet, it will not be accepted by the dealer for the drawing.

The rules of European roulette provides that before you hand the chips to the dealer for an oral bet, it must be declared aloud. Only then will it be confirmed with the chips. The croupier then enters the procedure for oral betting. He can accept, i.e. confirm your declared bet by placing it on a special track, or not accept it. An oral bet that is not accepted by the croupier does not participate in the game.

In the process of accepting bets from players, the dealer launches the European roulette wheel and throws the ball over a stationary bowl of the wheel to the opposite side of the number separator rotation.

European roulette rules allow that while the ball rotates in the orbit of the wheel, players and dealers can correct sloppy bets on the playing field. The procedure for correcting bets on the dealer’s side is as follows. Noticing not clearly placed bets on the field, the dealer clarifies the player who put these chips, what exactly the bet he wanted to make. If the player clarifies, the dealer adjusts the bet according to the player’s comments. If, however, the player ignored the dealer’s question for any reason, this bet is decided by the dealer alone, he corrects the chips by placing a bet according to certain rules for disputed bets. The same rules will apply if neither the player nor the croupier has time to correct sloppy bets on the playing field before the end of the betting.

Two or three spins before the roulette ball are thrown into the cell of the wheel separator, the dealer announces the end of the European roulette betting with the phrase: “No more bets”. European roulette rules stipulate that from this point onwards all bets placed later are deemed late and will not be accepted for play.

European roulette bets are the same as French roulette bets, with the difference that they are pronounced in English.

Payment of winnings in European roulette

As soon as the ball falls into one of the thirty-seven cells of the European roulette wheel, the dealer calls the falling number and marks it with a special marker on the playing field. From now on, players are prohibited to touch the chips on the field of play. Then the procedure for paying off the winnings begins.

First of all, a special blade croupier collects all lost bets in this round. Then begins the payment of winning bets starting with the largest, ie, where the amount of payment maximum 35 to 1. This is a direct bet on one number. Bets with a minimum payout of 1 to 1 are paid out last, i.e. bets on equal chances (red and black, big and small, even and odd).
European roulette table service

As a rule, European roulette tables are small with one wing, where the wheel (right or left) and one playing field are placed. Such a table can accommodate from one to eight players. In fact, one croupier can serve such a table, but more often than not casinos set to serve European roulette 2-4 specialists. This is done in order to speed up the pace of the game. Of these four, two dealers deal directly with chips and wheels, taking and paying bets. The other two watch the croupier’s work and the game.

The rule of locked bets

The rule of locked bets in European roulette is also called the rule of prison (Fr. En Prison). Not all casinos support this rule, as it reduces the advantage of the casino bank in European roulette from 2.70% to 1.35%.

What is the essence of this rule? In European roulette there are external rates (Outside Bets) on equal chances:

  • Outside Bets on Red.
  • black betting
  • even bets on even numbers
  • odd number bets
  • Big betting on big rooms
  • small room betting

If a player has placed a bet on equal chances, then if the sector giving the casino advantage – sector zero, these bets do not go to the casino bank and will be “locked” on the playing field until the next draw.

A locked bet on equal odds with the En Prison rule will be lost in the next round in two cases:

  • if there’s a new drop-in zero.
  • if the bet does not win

According to the En Prison rule, a locked European Roulette bet with equal odds will be refunded to the player if he wins this bet in the next rotation, but without paying the winnings.

Delivery rule

Another special rule for betting on equal chances use some casinos to reduce its advantage and thus attract players. This is the rule of La Partage. The only difference from the previous rule, only that half of the lost bets on equal chances in the case of loss of zero, not “locked” on the playing field, and returned to the player. The other half goes to the casino income. As a rule, the En Prison rule La Partage reduces the casino advantage in European roulette from 2.70% to 1.35%.

Advantage of European roulette casinos

Advantages of Europe Roulette

The European roulette draws numbers from 0 to 36. The zero sector is called zero, and this is the sector that gives the casino bank an advantage. What does that mean? In the event of a zero, all bets made by players (except for bets on zero) go to the casino.

The advantage of the casino in the European roulette is 2.70%. It will be reduced to 1.35% if the En Prison rule or La Partage rule for zeros and equal odds bets apply at the table during a roulette game. Equal Chance Bets are bets that have a 50-50 chance of winning. These include bets on red and black numbers, small or large numbers, even or odd numbers.

The number distribution of numbers in these bets is equal, i.e. if you bet on 18 red numbers, 18 black numbers and grey numbers will play against you. And so for all bets on equal odds.